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"Love Rugs Direct!!! They are the only place I purchase my rugs. Good quality rugs, helpful and pleasant customer service. Product is as shown and easy website ordering. Great company!" - Laura
"Thrilled with the service received from Rugs Direct. Everything--the delivery, price match, customer service--is perfect." - Claire
"The rug is absolutely beautiful, and the quality is top tier. The entire experience with Rugs Direct was professional, courteous. Great customer service!" - Carol
"The best service I ever received. I ordered one day and received about 4 days later. Great communication and fabulous prices. I am so glad I found this website. You guys are the best!" - Margaret
"Rugs Direct offers high-quality products, outstanding customer service, and friendly, efficient support. I’m extremely pleased with my order and highly recommend Rugs Direct!" - Margot
"Rug is exactly as described. Great quality. Delivery was earlier than expected. I was constantly updated by Rugs Direct. Definitely will be a repeat customer!" - Michelle
"Rugs Direct has the best rugs for the best price. This wasn't my first purchase, and it won't be my last. Great quality, fast and free shipping. What's not to like!" - Pat
"The rug is beautiful! Best price we were able to find. Easy ordering and delivery process!" - William
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It’s as easy as adding the Protection Plan - along with the product you want covered - to your cart and checking out!
Once you purchase coverage, you will receive a welcome email, giving you access to your dedicated portal (where you will be able to view your coverage information and file a claim).
Accidental damage coverage begins day 1 of purchase, while defects in materials and workmanship are covered as soon as the 30-day return period expires.
You can file a claim by going to getmulberry.com/login and by logging into your portal. Or you can simply contact the customer support team 24/7 via [email protected].
If damage is beyond repair, Mulberry will replace your product or will reimburse you for your product. If a repair is needed, Mulberry will coordinate technician cleaning or repair. Mulberry will repair your product up to its original retail price.
You are able to cancel your Protection Plan by contacting Mulberry or by logging into your customer portal. Within the first 30 days of purchase, you will receive a full refund.
You can exchange your product for an identical product, without it affecting your warranty purchase. If you exchange your product for a different item, you will need to cancel your existing coverage and purchase a new plan, as coverage is tied to the specific product with which it was purchased.
Currently, coverage is only available in the United States, including Hawaii, Alaska and Puerto Rico.
The Protection Plan does not cover damage that occurs during product delivery, pet damage (other than bodily fluids), odor elimination, intentional abuse of the product, or theft or loss of the product.
Yes. All protection plans are transferable in ownership.
Mulberry is a best-in-class extended warranty provider that works with retailers to provide customers with accidental damage protection on their purchased products.
The Mulberry Protection Plan is a 1- and 5-year extended coverage program that protects against accidental damage to your rug.
Mulberry provides a quick, online claims process and does not require a receipt to file a claim.
Enjoy Free Standard Shipping on us within the continental United States. For orders to Canada, Puerto Rico, Alaska, and Hawaii, freight forwarding costs and associated duties will be calculated at Checkout. For large, oversize rugs that require a surcharge above our shipping and freight partners’ standard shipping rates, an Oversize Processing Shipping fee is calculated in Cart.
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