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influence these ratings, except by delivering free and fast shipping and high-quality exceptional designs.
We have also chosen our favorite reviews by topic that you might be interested in, in order to get a better sense of shopping at Rugs Direct.
“Timely delivery. Rug was shipped well-packaged internationally. The one-of-a-kind is beautiful, and I'm happy to support a small, woman-owned business..” – Anne
“Appreciated the wide choices and timely delivery of our rug. Thank you!” - Corrine
“The rug is a lovely quality and true to its picture online. The pad arrived yesterday, and I cut it to fit the rug and now I’m ready to put it all together. I’m very pleased!” – JK
“Very satisfied with my purchase! My rug arrived on time and in perfect condition. It is of very high quality and exactly as described.” – Martha
“Great selection, easy transaction and fast delivery. Communication is excellent throughout the process. The rugs arrived on schedule and were exactly what we had hoped for. This is a great on-line retailer and a pleasure to deal with.” – Mark
“Easy on line shopping experience with tons of selections to choose from. Delivery was quick and the rug matched the description.” - Jeff
“I was able to sort through with specific dimensions and quickly find the rug I was looking for and check out was easy.” - Laura
“It was easy to select the perfect rug using the picture it my room application. The rug arrived quickly and is perfect.” - Patti
“I am VERY happy with the area rug I bought from Rugs Direct. I love that I was able to see the different rugs online in my own room. Rug looks perfect, I am a happy customer.” - Mary
“I could not believe how fast I received the rug. I got the rug within 4 days of placing my order. That was outstanding.” - William
“Fast delivery and rugs were as pictured. Beautiful rugs with excellent quality. Great addition to our new home.” - Anja
“Rugs Direct was so excellent to shop with. Not only did they have continuous sales on dozens of different rugs I looked at, but also the shipping process was exactly what you would hope for. I’ve purchased two 5x7 rugs from t15hem so far and each time I ordered a rug it was shipped within 24 hours and arrived at my front door a day later. The rugs were securely packaged ensuring they were not soiled prior to or during the shipping process, and yet they still had less packaging to clean up than other rugs I’ve purchased in the past. I will certainly be using Rugs Direct for any future rugs I need!” – Graceanne
“This is the second time I’ve ordered from Rugs Direct. Each time my order was handled promptly, given updates on the progress of the order and received the rug in 2 days.” – Sharon
“Excellent customer service, representative help me choose the best padding and she was spot on. I found exactly what I was looking for. I wanted an exact replacement for my kitchen runner--you had it for a fair price and provided super fast delivery. Very impressed first time customer. I highly recommend Rugs Direct." - Camille
"Absolutely amazing customer service. Will be back for more!” – Dayna
"Rugs Direct is the best to work with! Love they are in the USA. Shipping is fast, customer service is great and rugs are high quality. I used other companies in the past and have been disappointed by cheap rugs." - Anna
"Terrific service. Once we received the rug we realized that it wasn’t the right fit for the room. We called the customer service number, talked with a pleasant representative and made the return so easy. The next morning someone was at our doorstep to pick up the rug for return. We were astounded. We would definitely order through rugs direct again." - David
It’s as easy as adding the Protection Plan - along with the product you want covered - to your cart and checking out!
Once you purchase coverage, you will receive a welcome email, giving you access to your dedicated portal (where you will be able to view your coverage information and file a claim).
Accidental damage coverage begins day 1 of purchase, while defects in materials and workmanship are covered as soon as the 30-day return period expires.
You can file a claim by going to getmulberry.com/login and by logging into your portal. Or you can simply contact the customer support team 24/7 via [email protected].
If damage is beyond repair, Mulberry will replace your product or will reimburse you for your product. If a repair is needed, Mulberry will coordinate technician cleaning or repair. Mulberry will repair your product up to its original retail price.
You are able to cancel your Protection Plan by contacting Mulberry or by logging into your customer portal. Within the first 30 days of purchase, you will receive a full refund.
You can exchange your product for an identical product, without it affecting your warranty purchase. If you exchange your product for a different item, you will need to cancel your existing coverage and purchase a new plan, as coverage is tied to the specific product with which it was purchased.
Currently, coverage is only available in the United States, including Hawaii, Alaska and Puerto Rico.
The Protection Plan does not cover damage that occurs during product delivery, pet damage (other than bodily fluids), odor elimination, intentional abuse of the product, or theft or loss of the product.
Yes. All protection plans are transferable in ownership.
Mulberry is a best-in-class extended warranty provider that works with retailers to provide customers with accidental damage protection on their purchased products.
The Mulberry Protection Plan is a 1- and 5-year extended coverage program that protects against accidental damage to your rug.
Mulberry provides a quick, online claims process and does not require a receipt to file a claim.
Enjoy Free Standard Shipping on us within the continental United States. For orders to Canada, Puerto Rico, Alaska, and Hawaii, freight forwarding costs and associated duties will be calculated at Checkout. For large, oversize rugs that require a surcharge above our shipping and freight partners’ standard shipping rates, an Oversize Processing Shipping fee is calculated in Cart.
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