About Us

Rugs Direct is a market-leading specialty online retailer of decorative area rugs for consumers, professional designers and commercial customers throughout the U.S. and Canada. We provide our customers a virtual product portfolio of over 200,000 SKUs across a diverse range of lifestyles and aesthetics, including contemporary, bohemian, and traditional. Our 30-day, risk free in-home trial ensures the customer gets the right combination of style, color, size, shape, material and price that fits their design needs. Headquartered in Winchester, VA, Rugs Direct also has an office in the San Francisco East Bay.



COMPANY CULTURE

Rugs Direct is national in scope but local in culture. We try to make our website a friendly, easy-to-use, neighborhood store and invite you to browse and shop at your leisure. When we can help, we will - whether you prefer to contact us by phone, email on live online chat. Serving your individual needs is our number one priority because, like you, we know decorating your home or office is important and choosing the right rugs makes all the difference in the world. Plus we always welcome your suggestions, so please tell us what we can do to improve your experience. Thank you for visiting.

OUR MISSION

No matter their job title, everyone at Rugs Direct knows there is nothing more important than a satisfied customer. Our mission is to make shopping for area rugs a pleasant experience and insure that you are 100% satisfied with what you buy from us. If there is a problem, we will do everything in our power to make it right. We plan to be around a long time and we know the key to this goal is to make you, our customer, feel valued at every stage of the transaction. In order to be the nation's leading source for area rugs, we also need to be the best!

THANK YOU!
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