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Free Shipping Details

Join the Rugs Direct Trade Program

Sign up today to receive exclusive savings on brilliant designs with no minimum purchase. Interior designers, architects, contractors & other design professionals are eligible to access all of the benefits that the Rugs Direct Trade Program has to offer.

Apply Here

Designed To Meet Your Business Needs

Exclusive Trade Pricing

Additional discounts on top brands and styles + volume discounts.

Free and Fast Shipping

Available for orders with standard shipping. Most orders ship in 1 to 2 days.

Custom Rug Sizes

Made for you. Custom sizes to fit your client’s exact specifications.

Dedicated Support

Rug experts are available 5 days a week to provide assistance.

Designer Brands

Access to limited distribution Designer Brands including Moooi, GAN Rugs, Nanimarquina and more.

See This Rug In Room

With our virtual design tool, see how rugs will look in any space.

New, New, New

Look for inspiration in our freshest designs added regularly.

Simple Returns

Not a perfect fit? 30-Day Satisfaction Guarantee with No Restocking Fees.

Rugs Direct Offers Trade Partners

  • Exclusive discounts applied to our already guaranteed lowest online prices on all name brand area rugs
  • Free and fast shipping to any address in the contiguous USA
  • 30-Day Satisfaction Guarantee with no restocking fees for returned rugs
  • Over 30,000 choices from the world's top rug manufacturers and importers
  • New inventory added regularly
  • Exclusive access to Trade Program Partner representatives
Log-in and click My Account at the top of the page to see all the discounts available by brand. If you have questions, or need assistance please call us at: 1-866-784-5740 or send an email to: [email protected]

Frequently Asked Questions

What is the Trade Program?
The Rugs Direct Trade Program provides members with exclusive benefits and outstanding service from our dedicated sales representatives tailored to all designer needs. This includes:
  • Special pricing and volume discounting
  • Free and fast shipping
  • Assigned account manager assistance from start to finish
Who is eligible to become a member?
Design professionals for either residential or commercial including interior designers, architects, stagers, and more are eligible to join Rug Direct's Trade Program.
How do I enquire about project volume discounts?
Contact us directly with project details and desired item details for assistance on volume pricing.
Can you combine offers with trade pricing?
No, trade discounts cannot be combined with any other offers.
Do you offer samples?
Yes, samples are available on select rugs. Please contact us and include the item number along with desired colorway.
How do I login into my account?
You can find the account login link at the top of this page. Enter the email address and password you used to create your account and you will be taken to your account page. If you cannot remember your password, please click “Forgot Password”. You will receive an email with instructions on how to reset your password.
How long does it take for my application to get approved?
You can expect an update on your application status within 24-48 hours upon submission.
Protection Information
Protect against common mishaps, such as:
Accidental rips, tears
Accidental stains from food and beverage or human and pet bodily fluids
Delamination, loose threads and torn seams
Minor burn and heat marks (up to 1 inch)
Protection Plan also includes:
  • No deductibles or hidden fees
  • Receipt-less claims process
  • 24/7 customer support

See the full Terms and Conditions here.
Frequently Asked Questions:
How do I purchase the Protection Plan?

It’s as easy as adding the Protection Plan - along with the product you want covered - to your cart and checking out!

What happens after I purchase the Protection Plan?

Once you purchase coverage, you will receive a welcome email, giving you access to your dedicated portal (where you will be able to view your coverage information and file a claim).

When does my plan coverage begin?

Accidental damage coverage begins day 1 of purchase, while defects in materials and workmanship are covered as soon as the 30-day return period expires.

How do I file a claim?

You can file a claim by going to getmulberry.com/login and by logging into your portal. Or you can simply contact the customer support team 24/7 via [email protected].

What happens after my claim is approved?

If damage is beyond repair, Mulberry will replace your product or will reimburse you for your product. If a repair is needed, Mulberry will coordinate technician cleaning or repair. Mulberry will repair your product up to its original retail price.

What if I return my product or want to cancel my Protection Plan?

You are able to cancel your Protection Plan by contacting Mulberry or by logging into your customer portal. Within the first 30 days of purchase, you will receive a full refund.

What if I exchange my product for another?

You can exchange your product for an identical product, without it affecting your warranty purchase. If you exchange your product for a different item, you will need to cancel your existing coverage and purchase a new plan, as coverage is tied to the specific product with which it was purchased.

What countries is coverage available in?

Currently, coverage is only available in the United States, including Hawaii, Alaska and Puerto Rico.

Are there any coverage exclusions?

The Protection Plan does not cover damage that occurs during product delivery, pet damage (other than bodily fluids), odor elimination, intentional abuse of the product, or theft or loss of the product.

Can I purchase the Protection Plan for someone else?

Yes. All protection plans are transferable in ownership.

Coverage by

Mulberry is a best-in-class extended warranty provider that works with retailers to provide customers with accidental damage protection on their purchased products.

The Mulberry Protection Plan is a 1- and 5-year extended coverage program that protects against accidental damage to your rug.

Mulberry provides a quick, online claims process and does not require a receipt to file a claim.

THANK YOU!


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