Order Information


What forms of payment do you accept?

We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover.

How do I modify or cancel an order?

Once the order has been submitted, you must contact our Customer Service Department by phone to modify or cancel it. Please call toll-free 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday. Once an item has been shipped the order cannot be modified or canceled.

How do I check the status of my order?

To check the status of your order, please contact our Customer Service Department. Call toll-free 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday, or send an e-mail to: [email protected].

How do I enter a Promotional Code?

On the checkout page there is a box labeled "Promotional Code." If you have a Promotional Code, type it there and then click the "APPLY" button to apply it to your order.

What should I do if there is a problem with my order?

If there is a problem or damage to your item as a result of negligence on the part of the shipping company, you should immediately contact our Customer Service Department by phone. Please call toll-free 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday. There are special procedures to follow if you have ordered an oversized rug and experience a problem. For more information, please click here.

How long will it take for a back ordered item to arrive?

Back ordered items are those that our suppliers currently don’t have on hand and are generally unable to predict when they will have more in stock. Whenever possible, we will do our best to inform you of an anticipated shipping date.

What is your return policy?

We offer a 30-Day, In-Home Trial on every rug we sell, except for samples, customized rugs, products sold through our Clearance Outlet and rug pads that have been opened. If you are unhappy with your purchase for any reason, you may return it - no questions asked. You are responsible for payment of the return shipping charges. Please note: merchandise returned damaged, without a return authorization number (RA#) or more than 30 days after the RA# was issued may be refused or incur a 20% service fee.
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