Shipping Information

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Do you ship internationally?

Currently we only ship to the United States, Canada, and Puerto Rico. Sorry, no PO Boxes or APO Boxes.

What do you charge for shipping?

Enjoy FREE standard shipping on us for addresses in the contiguous USA.

For orders to Alaska, Hawaii, Canada, and Puerto Rico, you will be billed the actual shipping charge to your destination. This will be calculated and presented to you at the time of checkout. Canadian customers will be charged for all applicable customs duties, taxes, and brokerage fees.

For large, oversize rugs that require a surcharge above our shipping and freight partners’ standard shipping rates, an Oversize Processing Shipping fee will be calculated in cart.

What is your processing and handling fee?

To cover the cost of processing and fulfilling your order, we add a small, non-refundable fee of $7.95. However, orders that ship to California are exempt from the Processing & Handling fee, which is removed at checkout. For orders to Alaska, Hawaii, Canada and Puerto Rico, freight forwarding costs and duties will be calculated at checkout.

How do I track my order?

Most orders are shipped via FedEx. We will provide you with a tracking number so that you may monitor the location and progress of your order. Questions related to the tracking of your order? Call us at 888-464-1447 or email [email protected].

How long will it take to receive my order?

Most items usually ship within 1-2 business days, depending on availability. Delivery times vary based on the size of the rug and the shipping location, but most items arrive within 5-7 business days. Sometimes, items in your order may not ship together, and rug pads and accessories are typically sent in separate packaging.

Made-to-order items might take a bit longer, generally arriving within 3-4 weeks of the order date. Predicting the delivery time for custom rugs can be tricky. While some custom rugs are produced within a few weeks, larger hand-knotted rugs may take over six months to weave. Our friendly Customer Service team will keep you updated on the projected ship date as your custom rug is created.

What if I refuse the delivery of my rug?

Any return without a return authorization or refused upon delivery will be charged 20% return service fee and cost of freight.

How do I properly receive an oversized rug?

Before your oversized rug is delivered, the carrier will contact you to schedule a convenient delivery appointment. Here are a few things to keep in mind:

Delivery Details
  • If your rug ships via FedEx, it will be delivered to your door.
  • If it ships via ABF, the driver will deliver it "curbside," meaning they will place the item at the end of the trailer. You will be responsible for taking the rug off the truck. Please do not enter the vehicle at any time.
  • Assistance
  • If you need help getting the rug inside your home, please arrange for it before the delivery arrives.
  • Do not add extra services like inside delivery or liftgate without contacting us first, as there may be additional fees.
  • Inspection
  • Carriers allow 15 minutes for delivery. If the driver needs to stay longer, additional fees may apply.
  • Inspect your order carefully upon delivery to ensure it's not damaged.
  • FOR VISIBLE DAMAGE: If the packaging shows visible signs of damage, open the item immediately and ask the driver to inspect it with you. Note any damage on both your copy and the carrier’s copy of the delivery receipt.

    If the item is damaged beyond repair, REFUSE the delivery.

    FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: Within 3 days of delivery, unpack and inspect your shipment. If you find any concealed damage, report it to us immediately.

    Do not sign for items that are or may be damaged unless noted on the form. If you refuse the item due to damage, contact us right away, and we will process a replacement and handle everything with the freight company.

    Remember, once you sign for the item or give the freight carrier permission to leave it, you may be responsible for filing a claim if it's damaged during shipping. If you have any questions or need assistance, feel free to call us at 888-464-1447 or email [email protected]!


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