Do you ship internationally?
What do you charge for shipping?
Shipping to Alaska, Hawaii, Canada, and Puerto Rico: You will be billed the actual shipping charge to your destination. This will be calculated and presented to you at the time of checkout. Canadian customers will be charged for all applicable customs duties, taxes, and brokerage fees.
Oversize fee: if your product is wider than 8 feet, has a length + girth over 13.75 feet or is greater than 150 lbs, a $39.95 fee will be added to your order.
What is your processing and handling fee?
How do I track my order?
How long will it take to receive my order?
What if I refuse the delivery of my rug?
How do I properly receive an oversized rug?
Prior to delivering your item, the carrier will contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item "curbside" which means the truck pulls up to the curb and the driver places the item on the end of the trailer. The customer is responsible for taking the rug off of the truck. Please do not enter the vehicle at any time. If you require assistance to get the rug inside your home, please arrange for it prior to the arrival of the item.
Please carefully inspect your order upon delivery to ensure the merchandise is not damaged. If you encounter a problem, please do one of the following:
FOR VISIBLE DAMAGE: If the packaging shows visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt.
If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED.
FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: Within 3 days of delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to Rugs Direct immediately.
Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages, contact Rugs Direct immediately and we will process a replacement order for you and handle all of the dealings with the freight company.
Remember, once you sign for the item or give permission to the freight carrier to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.
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