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Product Information

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Do online images accurately display the product and colors?

The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. You may try this product for 30 days. If you decide not to keep it, you are responsible for return shipping charges. Please click here for more information on our product returns policy.

What should I know about product dimensions?

Some handcrafted rugs may vary in size plus or minus 3 inches from the stated dimensions. This is not a manufacturer defect but a common characteristic of the way handmade rugs are individually woven.

If I purchase a sample, what are my options?

Sample rugs are non-returnable. However, if you purchase a sample and then subsequently buy a 5' x 8' rug or larger from the same collection, we will credit you for the full purchase price of the sample rug. Cannot be combined with any other promotion.

Is shedding a defect?

All hand-made rugs exhibit some degree of shedding, as do rugs containing wool. This is normal and not a manufacturer's defect. Although it can be frustrating, the amount of shedding will decrease over time and eventually stop. Regular and frequent vacuuming will help.


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