Pricing and Billing
Do I have to pay sales tax?
Rugs Direct is required to charge sales tax on orders shipped to delivery addresses in the Commonwealth of Virginia and the state of California. Virginia purchases are subject to a state sales tax of 5.3% of the price of the merchandise, and 7.25% for California.
If you have any questions about sales tax added to your order, please contact Customer Service toll-free at 1-888-464-1447.
How do I get a copy of my receipt?
When you submit your order you are given the option to view a printable version of your receipt. We highly recommend you print this and keep it for your records. You will also receive an order confirmation via e-mail if you provided your e-mail address during checkout. If you need an additional or replacement copy of this receipt, we can send you one via e-mail or regular mail. Please contact our Customer Service Department toll-free at 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday or send an e-mail to: [email protected]
How can I get an explanation of my charges?
If you have any questions about your order, please contact our Customer Service Department toll-free at 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday or send an e-mail to: [email protected]
When will my credit card be charged?
Your credit card will be charged as soon as you click the "Submit Order" button on the checkout page to place your order.
Pending Charges - if you use a credit card for an order that was attempted but not completed, an order that was cancelled or an order that is still processing, and a charge from Rugs Direct appears on you statement, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through.
Credit Card Authorizations - each time an order is placed an authorization hold will occur on your credit or debit card to confirm the card is valid. The hold should be released within 3-5 business days. For cancelled orders, authorizations may still take 3-5 business days to be released. The length of the hold is determined by your bank or other financial institution that issued your card. You will not be charged for cancelled ordered.
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When will my return credit appear on my account?
As soon as we receive your returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take several days for the bank that has issued your card to process the credit before it appears on your statement.