Pricing and Billing

Do I have to pay sales tax?

We are required to charge sales tax on orders shipped to all delivery addresses except for the following states: Delaware, Montana, New Hampshire and Oregon. Alaska does not have statewide sales tax but allows cities and towns to levy sales tax. If you have any questions about sales tax added to your order, please call us at 888-464-1447.

How do I get a copy of my receipt?

Upon submitting your order, you have the option to view a printable receipt. We highly recommend printing this for your records. An order confirmation will also be emailed to you if you provided your email address during checkout. For additional or replacement copies of your receipt, please contact us at 888-464-1447 or via email at [email protected].

How can I get an explanation of my charges?

Curious about your charges? Give us a call at 888-464-1447 or email [email protected], and we'll be happy to break it all down for you.

When will my credit card be charged?

Your credit card will be charged when your order ships. Simple as that!

How do credit card pending charges and authorizations work?

Pending Charges - If you use a credit card for an order that was attempted but not completed, an order that was canceled or an order that is still processing, and a charge from Rugs Direct appears on your statement, it is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through.

Credit Card Authorizations - Each time an order is placed, an authorization hold will occur on your credit or debit card to confirm the card is valid. This hold should be released within 3-5 business days. For canceled orders, authorizations may still take 3-5 business days to be released. The length of the hold is determined by your bank or other financial institution that issued your card. You will not be charged for canceled orders.

When will my return credit appear on my account?

As soon as we receive your returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take several days for the bank that has issued your card to process the credit before it appears on your statement.

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