Free Shipping Details
Sign up + Save 10%
Free Shipping Details
Sign up + Save 10%

Rug Day ends in

hr

:

min

:

sec

Rug Day ends in

hr

:

min

:

sec

Guarantees

Return to main FAQs page

Do you have a low-price or price-match guarantee?

We are committed to providing exceptional value and quality to our customers. If you find an identical item at a lower price, we will match it and offer an additional 10% off the difference in price. For instance, if a competitor offers an item for $300 that we sell for $400, we will match their price of $300 and apply an additional $10 discount (10% of the price difference), reducing your final price to $290. Please note, price match requests must be made prior to placing your order, as we are unable to honor them once the order has been processed.

How does an item qualify for a price match?

While many area rugs may look similar, they may not be identical. To qualify for a price match, the competitor’s product must be the exact same brand, item number, pattern, material, size, shape, and color as the one we offer. Additionally, the competitor's price must be verified at the time of purchase.

What items do not qualify for a price match?

We do not match prices on competitor products that are factory seconds, off-quality, clearance, or closeout items. We reserve the right to verify the item details and the competitor’s advertised price before honoring a price match. Additionally, we reserve the right to decline any price match request that does not meet the qualifications outlined in our policy.

Are there any other price match restrictions?

We do not honor price matches for:
  • Prices that cannot be verified through a current online or printed advertisement
  • Prices on items that are out of stock or on back order
  • Written or verbal quotes, or in-store signage
  • Prices that require a separate or additional purchase
  • Buy-one-get-one (BOGO) offers or free-with-purchase promotions
  • Prices based on membership in a preferred pricing or discount program
  • Prices reduced through promo codes, rebates or gift card promotions
  • Items advertised with a percentage discount instead of a specific price
  • Going-out-of-business or closeout prices
  • Misprinted or typographical errors in ads from other retailers

Can I combine a price match from Rugs Direct with any of your other promotions?

Price matches cannot be applied with any other discounts or promotions.

How does a price match affect sales tax, shipping charges or processing fees?

If applicable, any other taxes and fees will be added to your price-matched order. If you have any questions about our Price-Match Guarantee, give us a call at 888-464-1447 or email us at [email protected].

How do you guarantee my privacy?

We take your privacy seriously and follow privacy laws and regulations to ensure your information is safe. For more details, please click here to read our complete Privacy Policy.

Return to main FAQs page
Protection Information
Protect against common mishaps, such as:
Accidental rips, tears
Accidental stains from food and beverage or human and pet bodily fluids
Delamination, loose threads and torn seams
Minor burn and heat marks (up to 1 inch)
Protection Plan also includes:
  • No deductibles or hidden fees
  • Receipt-less claims process
  • 24/7 customer support

See the full Terms and Conditions here.
Frequently Asked Questions:
How do I purchase the Protection Plan?

It’s as easy as adding the Protection Plan - along with the product you want covered - to your cart and checking out!

What happens after I purchase the Protection Plan?

Once you purchase coverage, you will receive a welcome email, giving you access to your dedicated portal (where you will be able to view your coverage information and file a claim).

When does my plan coverage begin?

Accidental damage coverage begins day 1 of purchase, while defects in materials and workmanship are covered as soon as the 30-day return period expires.

How do I file a claim?

You can file a claim by going to getmulberry.com/login and by logging into your portal. Or you can simply contact the customer support team 24/7 via [email protected].

What happens after my claim is approved?

If damage is beyond repair, Mulberry will replace your product or will reimburse you for your product. If a repair is needed, Mulberry will coordinate technician cleaning or repair. Mulberry will repair your product up to its original retail price.

What if I return my product or want to cancel my Protection Plan?

You are able to cancel your Protection Plan by contacting Mulberry or by logging into your customer portal. Within the first 30 days of purchase, you will receive a full refund.

What if I exchange my product for another?

You can exchange your product for an identical product, without it affecting your warranty purchase. If you exchange your product for a different item, you will need to cancel your existing coverage and purchase a new plan, as coverage is tied to the specific product with which it was purchased.

What countries is coverage available in?

Currently, coverage is only available in the United States, including Hawaii, Alaska and Puerto Rico.

Are there any coverage exclusions?

The Protection Plan does not cover damage that occurs during product delivery, pet damage (other than bodily fluids), odor elimination, intentional abuse of the product, or theft or loss of the product.

Can I purchase the Protection Plan for someone else?

Yes. All protection plans are transferable in ownership.

Coverage by

Mulberry is a best-in-class extended warranty provider that works with retailers to provide customers with accidental damage protection on their purchased products.

The Mulberry Protection Plan is a 1- and 5-year extended coverage program that protects against accidental damage to your rug.

Mulberry provides a quick, online claims process and does not require a receipt to file a claim.

THANK YOU!


Your discount code is on its way.