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Rugs need to be cleaned throughout their life to remove dirt, debris, and stains. While there are many ways to clean a rug, a frequently proposed method is to use a carpet cleaner on a rug. However, before you use a carpet cleaner on your area rug, there are some key areas to consider, including the rug’s material, how the rug was made, and what sort of cleaner is used in your carpet cleaner.
The answer is both “yes” and “no.” There are certain rug materials that do fine with carpet cleaners, but there are others that can be damaged or destroyed by that cleaning method. In general, synthetic rugs are often able to handle the moisture and pressure of a carpet cleaner, but rugs made of natural materials like wool or jute may be ruined by the excessive moisture and detergent. Even carpet shampoo or carpet cleaner designed for home carpets may damage your rug depending on the rug’s material. Therefore, when you go to clean your rug, look at the rug’s tag for cleaning instructions. This information is vital for treating your rug with the proper cleaning methods and ensuring the rug’s longevity.
Rugs made of these materials can often benefit from a carpet cleaner thanks to their synthetic fibers and strong construction. Some of these rugs may even be labeled as machine washable, so you can treat the rug that way or through a carpet cleaner. Even with these approved cleaning methods, it is vital to choose a rug or carpet cleaner detergent that is safe for synthetic fibers and consult the rug tag for any specific formulas/cleaners to avoid.
Polypropylene
Vinyl
Polyester
Acrylic
These rugs are not approved for rug cleaners and carpet cleaners. Their natural materials are often more susceptible to absorbing water, which can cause the fibers to deteriorate and increase the likelihood of mold. Here are some rugs to avoid using the carpet cleaner on and why to use a different cleaning method.
Wool
Cotton
Jute and Sisal
Shag Rugs
Persian Rugs
Even if a rug is able to be washed by a carpet cleaner, there are other easy methods for cleaning your rug. There are basic cleaning and care methods that are easy to do on a weekly or monthly basis depending on how dirty your rug gets.
Shaking Out Dirt
Vacuuming
Spot Cleaning
Rotate
Cleaning a rug does not have to be an overwhelming, time consuming task. With the simple care instructions listed above and the knowledge of rugs that can be cleaned with a carpet cleaner, you may now choose a rug that is well suited for your home’s lifestyle.
It’s as easy as adding the Protection Plan - along with the product you want covered - to your cart and checking out!
Once you purchase coverage, you will receive a welcome email, giving you access to your dedicated portal (where you will be able to view your coverage information and file a claim).
Accidental damage coverage begins day 1 of purchase, while defects in materials and workmanship are covered as soon as the 30-day return period expires.
You can file a claim by going to getmulberry.com/login and by logging into your portal. Or you can simply contact the customer support team 24/7 via [email protected].
If damage is beyond repair, Mulberry will replace your product or will reimburse you for your product. If a repair is needed, Mulberry will coordinate technician cleaning or repair. Mulberry will repair your product up to its original retail price.
You are able to cancel your Protection Plan by contacting Mulberry or by logging into your customer portal. Within the first 30 days of purchase, you will receive a full refund.
You can exchange your product for an identical product, without it affecting your warranty purchase. If you exchange your product for a different item, you will need to cancel your existing coverage and purchase a new plan, as coverage is tied to the specific product with which it was purchased.
Currently, coverage is only available in the United States, including Hawaii, Alaska and Puerto Rico.
The Protection Plan does not cover damage that occurs during product delivery, pet damage (other than bodily fluids), odor elimination, intentional abuse of the product, or theft or loss of the product.
Yes. All protection plans are transferable in ownership.
Mulberry is a best-in-class extended warranty provider that works with retailers to provide customers with accidental damage protection on their purchased products.
The Mulberry Protection Plan is a 1- and 5-year extended coverage program that protects against accidental damage to your rug.
Mulberry provides a quick, online claims process and does not require a receipt to file a claim.
Free standard shipping on all orders within the contiguous USA.
Orders to Canada, Alaska, Hawaii and Puerto Rico will incur additional shipping and handling fees, which will be calculated and presented at checkout. Canadian customers will be charged for all applicable customs duties, taxes, and brokerage fees.
For large, oversize rugs that require a surcharge above our shipping and freight partners’ standard shipping rates, an Oversize Processing Fee will be calculated in cart.
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