Guarantees


Do you have a low-price or price-match guarantee?

Yes. Not only do we claim our prices are the lowest on the Internet, but we back this up with a 110% Price-Match Guarantee. If prior to your purchase you find a lower price from a local store, an online competitor or in a catalog for any item Rugs Direct sells, we will not only match the lower price, we’ll beat it by an additional 10% of the difference. Example: If you find a price of $300 from a competitor for an item we sell for $400, we will match the $300 price PLUS take off an additional $10 (10% of the difference in prices) for a final price to you of $290. You must request the price match prior to placing your order. We will not honor a price match after your order has been processed.

How does an item qualify for a price match?

Many area rugs look alike but are not identical. To qualify for a price match, the competitor’s product must be the exact same brand, item number, pattern, material, size, shape and color as the one we offer for sale. The competitor's price must be verified at the time of purchase.

What items do not qualify for a price match?

We will not match prices on competitor’s products that are factory seconds, off-quality, clearance or closeout items. Rugs Direct reserves the right to verify the item’s identity and competitor’s advertised price before honoring a price match. We also reserve the right to reject any price match request that we determine does not meet our policy's qualifications.

Are there other price match restrictions?

We do not honor:
  • Prices that cannot be verified through a current online or printed advertisement
  • Prices on items that are out of stock or on back order
  • Prices in a written or verbal quote or on in-store signage
  • Prices that require a separate or additional purchase
  • Buy-one-get-one (BOGO) or free-with-purchase prices
  • Prices based upon membership in a preferred pricing or discount program
  • Prices reduced through a rebate or gift card promotion
  • Items advertised with a percentage discount instead of an actual price
  • Going out of business or closeout prices
  • Misprinted or typographic errors in the ads of other retailers

Can I combine a price match from Rugs Direct with any of your other promotions?

No. If you accept a price match from us you cannot apply any other discounts, offers or promotions. Your purchase also will not qualify for any of our product rebates.

How does a price match affect sales tax, shipping charges or processing fees?

It doesn’t. If applicable, these amounts are added to your price-matched order. If you have any questions about our  Price-Match Guarantee, please contact Customer Service.

Do you have an in-home trial?

Yes. If, for any reason you are not 100% satisfied with your purchase, return it within 30 days and we will refund the full purchase price. You are responsible for the return shipping charges. Personalized, custom-made items and opened rug pads are not returnable, unless there is damage or a defect, in which case we will happily provide a replacement of the item you ordered. Please click here for more information on our product returns policy.

How do you guarantee my privacy?

We carefully follow all online industry standards for customer security and privacy. Please click here to read our complete Privacy Policy.
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