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Shipping

Delivery Time

Most items generally take between one and three weeks to arrive, based upon your geographic location and the availability of a particular item or pattern. Delivery of braided and custom items may take up to six weeks. In some cases, your order may not ship all together. Rug pads and accessories will arrive separately in different packaging. If you have any questions regarding shipping or shipment status please email us at info@rugsdirect.com or call (888) 464-1447.

Location Small Pkgs Up to 6 x9 Large Pksgs 6 x9 - 9 x12 LTL and Oversized
Contiguous U.S.A. Free Free Free
Alaska 70.00 140.00 300.00
Canada 70.00 140.00 300.00
Hawaii 70.00 140.00 300.00
Puerto Rico 70.00 140.00 300.00

Contiguous United States

Rugs Direct ships via UPS, UPS Freight and a network of Common Carriers. Shipping to the 48 Contiguous United States is FREE for all items to include bedding, art, furniture, rugs, rug pads and accessories. Note: Oversized and Furniture items may ship common carrier (LTL Trucking). All items delivered by LTL Trucking will be curb side delivery. You will be responsible for getting the product to its final destination once it has been delivered to the address provided.

Alaska, Hawaii or Puerto Rico

Orders shipped to Alaska, Hawaii or Puerto Rico will incur an additional charge of $70 per package for all small items or rugs 6' x 9' and under, $140 per package for larger items or rugs between 6' x 9' and 10' x 12' and $300 for all items that are delivered by LTL Trucking or rugs larger than 10' x 12'. A shipping charge will also be added to your order for any promotional items such as a free pad, runner or scatter rug.

Canada

Orders shipped to Canada will incur an additional charge of $70 per package for all small items or rugs 6' x 9' and under, $140 per package for larger items or rugs between 6' x 9' and 10' x 12' and $300 for all items that are delivered by LTL Trucking or rugs larger than 10' x 12'. The customer is responsible for all taxes and customs fees. A shipping charge will also be added to your order for any promotional items such as a free pad, runner or scatter rug.

Larger Items

Some items are too large or too heavy to ship using a Small Parcel carrier. Those items will be shipped to you using a common carrier (LTL). LTL trucking is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the curb to the items final destination. LTL trucking also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

Inspection

The most important thing to remember about your delivery and specifically LTL trucking is that you must inspect the package at the time of delivery. If the packaging has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

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