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Contiguous United States
Rugs
Direct ships UPS, UPS Freight and a network of
Common Carriers. Shipping to the 48 Contiguous
United States is FREE for all items to include
bedding, art, furniture, rugs, rug pads and
accessories. Note: Oversized and Furniture items
may ship common carrier (LTL Trucking). All items
delivered by LTL Trucking will be curb side
delivery. You will be responsible for getting the
product to its final destination once it has been
delivered to the address provided.
Alaska, Hawaii or Puerto Rico
Orders
shipped to Alaska, Hawaii or Puerto Rico will
incur an additional charge of $70 per package for
all small items or rugs 6' x 9' and under, $140
per package for larger items or rugs between 6' x
9' and 10' x 12' and $300 for all items that are
delivered by LTL Trucking or rugs larger than 10'
x 12'. A shipping charge will also be added to
your order for any promotional items such as a
free pad, runner or scatter rug.
Canada
Orders
shipped to Canada will incur an additional charge
of $70 per package for all small items or rugs 6'
x 9' and under, $140 per package for larger items
or rugs between 6' x 9' and 10' x 12' and $300 for
all items that are delivered by LTL Trucking or
rugs larger than 10' x 12'. The customer is responsible for all taxes and customs fees. A shipping
charge will also be added to your order for any promotional items such as a
free pad, runner or scatter rug.
Larger
Items
Some
items are too large or too heavy to ship using a
Small Parcel carrier. Those items will be shipped
to you using a common carrier (LTL). LTL trucking
is different than standard UPS, FedEx or US Mail
in that you will be responsible for carrying the
product from the curb to the items final
destination. LTL trucking also differs from Small
Parcel in that, for residential deliveries, you
will be contacted by the shipping carrier to
schedule a delivery appointment. Most companies
offer appointment windows (usually 2-4 hours)
between 8:00 am and 5:00 pm EST, Monday through
Friday.
Inspection
The
most important thing to remember about your
delivery and specifically LTL trucking is that you
must inspect the package at the time of delivery.
If the packaging has any damage, or if there is
any reason for you to be at all concerned about
damage, please write "PRODUCT DAMAGED" clearly on
the sheet that they ask you to sign. This simply
insures that if there is any damage, it will be easy to take care of the problem.
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