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Security
Rugs Direct understands your concerns regarding Internet security. The
Rugs Direct secure software encrypts all of your personal information including
credit card number, name, and address, so that it cannot be read as the
information travels over the Internet.
Here's How the Secure Server Works
1. Starting Your Order
Every order at www.rugsdirect.com is secure. All data submitted via the
checkout form is encrypted using SSL (Secure Sockets Layer) encryption.
2. Making a Positive ID
After you've selected items to purchase, you'll be prompted to continue your
order by clicking on "Place Your Order" or "Place Order." At this point, your
browser looks for a "site certificate" to confirm that it is communicating with
www.rugsdirect.com. Once a positive ID is made, your order continues.
3. Entering "Secure Mode"
At this point, your computer and our server begin communicating in secure mode,
sending data back and forth in an encrypted format. We are ready to ask you for
your credit card information. The encryption features of browser software are
exceptionally powerful and ensure the security of this data as it is
transmitted to our server.
4. Your Order Is Complete
What Happens Next? The credit card numbers are placed in a database on the
Rugs Direct web server. A user must have login privileges on the web server
(requiring a password) to be able to access the database, which also requires a
password.
Order information, including the credit card numbers, is retrieved by the staff
at Rugs Direct through a web interface. This interface challenges the user for a
password twice, and then "expires" the session after ten minutes, requiring the
user to login again. All communications during these sessions are encrypted
again using SSL. No credit card numbers are ever sent via email, due to the
fact that email is not secure.
How Can You Tell If You Are In Secure Mode?
Standard, unsecured URL address begins "http://". When you enter secure mode,
the beginning of the URL address will change to "https://"; the "s"
stands for secure. Most browsers in secure mode also display a blue line along
the top of the browser window. Netscape Navigatorª (versions 3.0 and earlier)
display a broken key symbol in the lower left corner of your browser window
when you are not viewing a secure page of a site. This key will become solid
when you enter secure mode. Netscape Communicator 4.0 uses a padlock, in the
same location as the key, to indicate if you are in standard or secure mode.
The padlock is open in standard mode and closed in secure mode. In Microsoft's
Internet Explorer™, you'll see a padlock symbol at the bottom of your browser
window when the browser is in secure mode.
Privacy
Your trust and satisfaction are our first priorities. We know your privacy is
very important and that is why we take special care to safeguard the
confidentiality and security of your information.
How Do We Protect the Information You Provide?
We use industry-standard Secure Sockets Layer (SSL) encryption to safeguard
all sensitive data transmitted to us. This means that your personal information
- including credit card number, name, expiration date, and billing information -
is encrypted so that it cannot be read by anyone else.
We also offer an extra layer of security when you use a shared computer in a
corporate or public area. Even if you select the auto-login feature on a machine
that third parties might have access to, your password and your credit card
information will NOT be displayed. Unlike other auto-login programs, our system
will require that you type in your password every time, thus making sure it is
really you who has signed in, and not someone else using the same computer.
Rugs Direct is a VeriSign Secure Site. The VeriSign seal at the bottom of any
page allows you to confirm that we are who we say we are and that all the
information you provide will be protected every time you use our service.
What Information Do We Collect?
When you visit our site, our server automatically collects non-personally
identifiable information - your internet service provider address and
information on the pages you access on our site. In addition, we store
information you provide when you make a purchase or enter your e-mail address.
We also collect information when you volunteer to complete a survey.
How Do We Collect the Information?
Like many Internet sites, we use "cookies" to recognize returning customers.
Cookies are small pieces of information that are stored by your browser on your
computer's hard drive. We use the cookies to recognize your preferences and to
keep track of items you've added to your shopping cart.
What Do We Do with the Information We Collect?
- By evaluating how customers use our site, we can offer better content,
easier navigation, and better checkout services. Click here to change your settings
- If you join our mailing list, we will offer you updates about new products
and services, discounts and special promotions. You can join or leave our
mailing list at any time. Customers who supply us with a telephone number will
only receive calls from us pertaining to orders they have placed.
- We use customer information in processing transactions both within our
company and with third party vendors. Our third party vendors are, by contract,
restricted from using your information in any way, except to help us provide the
products and services we offer you on our site.
- We may provide customer information (but not credit card information) to
affiliate companies, partners or organizations from time to time.
Ad Servers
We do not partner with or have special relationships with any ad server
companies.
Changes in Our Privacy Policy
We suggest that you review our privacy policy periodically, as we may update
it from time to time. If our information practices change, we will post the
policy change to our Web site. This policy was last updated on June, 1 2005.
Contact Information
You can contact us for any reason, including a request to be added to or
taken off our mailing list, through any of the following methods:
Mailing Address:
Rugs Direct
116 Featherbed Lane
Winchester,
Virginia 22601
Email: info@Rugs Direct.com
Fax:
540-662-0063
Toll Free: 800-464-1447
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