Please completely wrap the rug you are returning in its original packaging or
equivalent.
Do not fold or apply tape to any surface of the item or rug.
If you are not using our online return pickup service, we strongly
recommend you insure the item for its full value.
The returned item
must
be in new condition. If it is soiled or damaged it may be refused or incur a
20% service fee and the shipping cost.
No returns will be accepted without a return authorization number. Returns that
are received without a return authorization number may incur freight
costs and a 20% service fee.
No returns will be accepted after the 30-day trial has expired.
Clearance, personalized, custom-made and sample items are not returnable unless
there is damage or a defect. In this case we will gladly provide you a
replacement. Rug pads/cushions that have been opened may not be returned for
credit.
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