At Rugs Direct, we're committed to making sure you always receive the best value on every purchase you make. Our "Low-Price Promise - 150% Price Match Guarantee " is a testament to that commitment.

If you should find a lower price on an item we carry from a local competitor, an online store, or a catalog, even if that item is already on sale, we'll not only meet 100% of the lower price, we'll beat the price by an additional 50% of the difference to thank you for bringing it to our attention.

For example, if you find an identical item for $299 at one of our competitors, and our price is $399, then we'll match the $299 price and knock-off an additional 50% of the difference for a total guaranteed lowest price of $249.

To redeem your refund under this guarantee prior to sale simply fax us with the catalog page or newspaper clipping where you saw the merchandise advertised, or if you saw the item on the web simply call or email us with the address of the site.

Note: Our 150% Price Match Guarantee can not be combined with any other "sale" prices currently being advertised on our web site. It does not apply to factory seconds, off-quality or clearance products. Sales tax and shipping charges, if applicable, will be calculated in all price match quotations in the contiguous United States. For International orders or orders placed outside the contiguous United States the price match will be conducted on the item(s) only. Price Matches for "Free" merchandise or as the result of pricing errors will be at Rugs Direct's complete discretion. All price matches will be determined in US dollars. Rugs Direct Reserves the right to refuse any price match.

If you have a question about our 150% Price Match Guarantee please call us toll free at (888) 464-1447 or email us at info@Rugs Direct.com. Our fax number is (540) 662-0063.

Every one of our area rugs is truly a work of art ~ designed and crafted to satisfy both the aesthetic and practical demands of the most discriminating individuals. It is, quite simply, the finest made.

Because of the extraordinary quality, we're confident you'll be totally satisfied with your investment, not only today, but for many years to come. In fact, we guarantee your satisfaction with our Consumer Assurance Warranty Program.

This exclusive program, as outlined below, warrants all of our rugs for satisfaction, durability, and integrity of design.

Now, enjoy the beauty of your new rug, secure in the knowledge that your investment is guaranteed.

Full One Year Manufacturing Warranty

The manufacturer warrants this rug against manufacturing defects for a one (1) year period from the date of original purchase. The manufacturer will repair or replace, at it's option, this rug without charge. To register a complaint under this warranty, please contact Rugs Direct. Proof of original purchase is required. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A suitable rug pad must be used under all of our rugs for this warranty to apply.

All goods purchased as mill seconds and/or on an "as is" basis will not be considered for adjustment and claims.

Rugs Direct stands behind every product we sell. If, for any reason you are not 100% satisfied with your purchase, return it within thirty daysand we will exchange it or refund the purchase price, whichever you prefer. Personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse. We do not accept rugs that have been damaged or soiled. No refunds after 30 days.

REMINDER: BEFORE RETURNING A RUG PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE PACKAGE. RUGS RETURNED DAMAGED OR SOILED, WITHOUT A RETURN AUTHORIZATION NUMBER OR MORE THAN THIRTY DAYS AFTER THE RA# WAS ISSUED MAY INCUR A 20% SERVICE FEE.

Never a restocking fee like some of our competitors.

You may also call us for a return authorization number at 1-888-464-1447.

We are available Monday to Friday between 9AM to 6PM EST and Saturday between 9 AM and 5 PM.

Return packages to the address below unless otherwise instructed:

Rugs Direct
Winchester Carpet & Rug Co.
1950 Abrams Creek Drive
Winchester, VA 22601
(888) 464-1447

NOTES: Samples and catalogs may not be returned for credit. Custom sized rug orders may not be returned for credit. Rug pads/cushions that have been opened may not be returned for credit.