Order Information

What forms of payment do you accept?

How do I modify or cancel an order?

How do I check the status of my order?

How do I enter a Promotional Code?

What should I do if there is a problem with my order?

How long will it take for a back ordered item to arrive?

What is your return policy?

Shipping Information

Do you ship internationally?

What do you charge for shipping?

Do you offer in-home or "white glove" delivery service?

How do I track my order?

How long will it take to receive my order?

How do I properly receive an oversized rug?

Pricing and Billing

Do I have to pay sales tax?

How do I get a copy of my receipt?

How can I get an explanation of my charges?

When will my credit card be charged?

How do credit card pending charges and authorizations work?

When will my return credit appear on my account?

Manufacturer’s Warranty

Are area rugs covered by a manufacturer's warranty?

Are there special warranty requirements?

What is not covered by a warranty?

Will using my vacuum cleaner's beater bar void my area rug warranty?

Is shedding a defect?


Do you have a low-price or price-match guarantee?

How does an item qualify for a price match?

What items do not qualify for a price match?

Are there other price match restrictions?

Can I combine a price match from Rugs Direct with any of your other promotions?

How does a price match affect sales tax, shipping charges or processing fees?

Do you have an in-home trial?

How do you guarantee my privacy?

Additional Help

How do I contact you?