Order Information

What forms of payment do you accept?

How do I modify or cancel an order?

How do I check the status of my order?

How do I enter a Promotional Code?

What should I do if there is a problem with my order?

How long will it take for a back ordered item to arrive?

What is your return policy?

Shipping Information

Do you ship internationally?

What do you charge for shipping?

Do you offer in-home or "white glove" delivery service?

How do I track my order?

How long will it take to receive my order?

How do I properly receive an oversized rug?

Pricing and Billing

Do I have to pay sales tax?

How do I get a copy of my receipt?

How can I get an explanation of my charges?

When will my credit card be charged?

When will my return credit appear on my account?

Manufacturer’s Warranty

Are area rugs covered by a manufacturer's warranty?

Are there special warranty requirements?

What is not covered by a warranty?

Will using my vacuum cleaner's beater bar void my area rug warranty?

Is shedding a defect?


Do you have a low-price or price-match guarantee?

How does an item qualify for a price match?

What items do not qualify for a price match?

Are there other price match restrictions?

Can I combine a price match from Rugs Direct with any of your other promotions?

How does a price match affect sales tax, shipping charges or processing fees?

Do you have an in-home trial?

How do you guarantee my privacy?

Additional Help

How do I contact you?