Manufacturer's Warranty

Are rugs covered by a manufacturer's warranty?
Yes. Each rug we sell comes with a full one-year manufacturer's warranty. This warrants the rug against manufacturing defects in workmanship or materials for a one (1) year period from the date of the original purchase. The manufacturer will repair or replace, at its discretion, the rug without charge. To register a claim under this warranty, please contact Rugs Direct Customer Service by calling toll-free 888-464-1447 between 9:00 a.m. and 6:00 p.m. Monday through Friday Eastern time, or send an e-mail to: info@rugsdirect.com. Proof of original purchase is required. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Are there special warranty requirements?
You must purchase and use a suitable area rug pad under your rug for this warranty to apply.

What is not covered by a warranty?
All goods purchased as mill seconds and/or on an "as is" basis will not be considered for adjustment or claims.

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