Shipping Information

Do you ship internationally?
Currently we only ship to addresses in the United States, Canada and Puerto Rico. We cannot ship to PO Boxes or APO Boxes.

What do you charge for shipping?
Shipping is FREE on most orders to any address in the contiguous USA. A processing & handling fee of $5.95 will be added to all orders.

Shipping to Alaska, Hawaii, Canada and Puerto Rico: In addition to the processing & handling fee of $5.95 you will be billed the actual shipping charge to your destination. This will be calculated and presented to you at the time of checkout. A shipping charge will also be added to your order for any promotional items, such as a free pad, runner or scatter. Canadian customers will be charged for all applicable customs duties, taxes, and brokerage fees in addition to shipping charges.

How do I track my order?
Most orders are shipped via UPS. If possible we will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please call our Customer Service Department toll-free at 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday or send an e-mail to:info@rugsdirect.com.

How long will it take to receive my order?
Most items take between two to three weeks to ship, based upon the item's availability. Delivery of braided and custom items may take up to six weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging.

How do I properly receive an oversized rug?
Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:

FOR VISIBLE DAMAGE: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and UPS Freight's copy of the delivery receipt.

If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED.  If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance.

FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING:
As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to UPS Freight immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.

REQUESTING AN INSPECTION:
After delivery, contact your local UPS Freight service center or UPS customer service at 800-333-7400 to help you determine if an inspection and formal written report will be required. Occasionally UPS may not have an inspector examine the damaged freight. Instead UPS may request that you do the inspection yourself and keep a written description should a claim be filed later. Please note, however, that an inspection report is not a claim.

The UPS Freight form contains the following message:
RECEIVED THE ABOVE PROPERTY IN GOOD CONDITION EXCEPT AS NOTED
RECORD EXCEPTIONS OF GOODS IN BODY OF FORM ABOVE

Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Rugs Direct immediately and we will process a replacement order for you and handle all of the dealings with the freight company.

Remember, once you sign for the item or give permission to UPS Freight to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping. 

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