Pricing and Billing

Do I have to pay sales tax?
There is no sales tax collected on any orders shipped to addresses outside the state of Virginia. Orders shipped to Virginia addresses will be charged sales tax equal to 5% of the merchandise total.

Special note to Canadian customers: For your convenience we will include all of the charges required to import your item(s) into Canada. These include shipping, customs duties, applicable taxes and brokerage fees. You will not be required to pay any additional taxes or fees upon delivery. If you have any questions, please contact Customer Service toll-free at 1-888-464-1447.

How do I get a copy of my receipt?
When you submit your order you are given the option to view a printable version of your receipt. We highly recommend you print this and keep it for your records. You will also receive an order confirmation via e-mail if you provided your e-mail address during checkout. If you need an additional or replacement copy of this receipt, we can send you one via e-mail or regular mail. Please contact our Customer Service Department toll-free at 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday or send an e-mail to: info@rugsdirect.com.

How can I get an explanation of my charges?
If you have any questions about your order, please contact our Customer Service Department toll-free at 888-464-1447 between 9:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday or send an e-mail to: info@rugsdirect.com.

When will my credit card be charged?
Your credit card will be charged as soon as you click the "Submit Order" button on the checkout page to place your order.

When will my return credit appear on my account?
As soon as we receive your returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take several days for the bank that has issued your card to process the credit before it appears on your statement.

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