Free Shipping | Risk-Free In-Home Trial | 110% Price Match
What forms of payment do you accept?
How do I modify or cancel an order?
How do I check the status of my order?
How do I enter a Promotional Code?
What should I do if there is a problem with my order?
How long will it take for a back ordered item to arrive?
What is your return policy?
Do you ship internationally?
What do you charge for shipping?
Do you offer in-home or "white glove" delivery service?
How do I track my order?
How long will it take to receive my order?
How do I properly receive an oversized rug?
Do I have to pay sales tax?
How do I get a copy of my receipt?
How can I get an explanation of my charges?
When will my credit card be charged?
When will my return credit appear on my account?
Are area rugs covered by a manufacturer's warranty?
Are there special warranty requirements?
What is not covered by a warranty?
Will using my vacuum cleaner's beater bar void my area rug warranty?
Is shedding a defect?
Do you have a low-price or price-match guarantee?
How does an item qualify for a price match?
What items do not qualify for a price match?
Are there other price match restrictions?
Can I combine a price match from Rugs Direct with one of your promotions?
How does a price match affect sales tax, shipping charges or processing fees?
Do you have an in-home trial?
How do you guarantee my privacy?
How do I contact you?